Spa etiquette

Information and tips

Turn your back for a while on the hassles of everyday life and enter a world of simple well-being. Treat yourself to the luxury of being the centre of attention for once.

The following information and tips will ensure that your holiday in the Grandau Spa is even more enjoyable.

Relaxation and well-being

Here everything revolves around YOU and your personal preferences


Wellness FAQ

We would recommend that guests book any treatment sessions of particular importance to them prior to their arrival in the hotel. Any subsequent spontaneous treatment bookings can always be made at the hotel reception at a later time. Should your preferred date and time not be available, we ask for your understanding.
Wellness sessions may be cancelled without charge up to 24 hours before the start of the treatment. Cancellations made after this will incur a penalty charge of 80% of the treatment cost. In the case of a no-show without prior notification, the whole amount of the treatment will be charged.
It's best to wear a bath robe to your wellness session. All full-body massages and treatments work better without clothing. You will always be well covered during the treatment, to protect your modesty. If you wish you can wear panties, or you can use the disposable panties which are available from the therapist.
Indoor pool daily from 07.00 to 24.00
Sauna complex daily from 14.00 to 20.00
Treatment sessions are possible daily from 10.00 (For availability please enquire at the hotel reception)
Directly before the treatment you should not drink alcohol or smoke cigarettes. You should also refrain from eating less than 20 minutes beforehand. Please wear no jewellery or make-up. Men are requested to shave prior to facial treatments.
No mobile phones are allowed in our spa complex. The consumption of alcohol and any type of smoking is also prohibited, and we thank you for your understanding.
Out of consideration to others and for the benefit of those guests seeking relaxation, please do not jump into the water in the indoor pool.  The integrated water jets are activated automatically every 30 minutes after 12.00.
The sauna complex is accessible to anyone over 14 years of age, and guests are requested not to wear bathing costumes.
During the treatment session our therapists are happy to accommodate your individual preferences. Before, during and after the treatment session the therapists will make a point of noting your special requests, in order to be able to comply with your preferences and advise you accordingly.
Beauty treatments and certain massages can be enjoyed during this exciting time. We will be more than happy to help you choose the best treatment for your own personal needs.